Frequently Asked Questions
Where Can I Find Mission Nutrition Downloadable Forms? (Click to download)
How do I Place an Order?
We accept orders online (preferred) and by phone, mail, email, or fax. The following payment methods are accepted:
Purchase Order: Online, Fax, Mail, or Email
Credit Card: Online, Phone, Fax, Mail, or Email
Submit via Phone Toll-free: (888) 394-1406 (US Only)
Submit via Phone: 763-504-5400
Submit via Fax: (763) 231-4282
Ordering via Email: firstname.lastname@example.org
Am I Going to be Charged Sales Tax?
If you are tax-exempt, we are required to have your active, signed, and dated tax exempt form to email@example.com when setting up your account. We will attach it to your customer account for you for future purchases.
How is Shipping Calculated?
To keep the cost of our products low, we charge actual shipping charges from our carriers. For medium and smaller orders (less than 150lbs), we use UPS. For larger orders, we can obtain an LTL freight quote if the order meets the threshold of 150lbs +.
When Will I Receive My Order?
If the product is in stock, we ship most orders within 24 hours. You will receive tracking information for your order in your order confirmation email, (for UPS orders). If your order is shipping via, LTL, you can get an accurate delivery date by emailing our Customer Success Team at firstname.lastname@example.org.
How do I Receive an LTL Shipping Estimate?
If your order is over 150lbs, you will be notified during the checkout process that you qualify for LTL shipping. You will see that you can select the “Obtain Freight Quote” as a shipping option. If you choose this option, a team member will review your order and provide you a quote within 24 hours. If you approve the amount, the order will automatically be placed with the freight quote included.
You can also receive a freight quote by navigating to the top of our website and select the “Request a Quote” option. Please include all the items you would like to purchase on the online form. A Mission Nutrition team member will contact you within 24 hours.